Remember years ago when the concept of "Customer Service" didn't exist and if you had a problem with a product and called the company, you got nowhere? Perhaps some of you have worked with products or services that came "as-is" and offered no additional feedback, and only token support -- no actual support, but a suggestion for "where to go" if you had a problem...and the alternate meaning for "where to go" was more likely the intent, as the actual "where to go" was nothing more than a relatively barren wasteland populated only by others searching for solutions to similar problems?
That's what I'm dealing with at this moment. The product is one that is well-known for ~not~ being officially supported. Problem is, the support forum that users are directed to appears to be wholly void of any Google-ish help beyond the basic FAQ information (at least for this problem).
The product? GMail...specifically, when a GMail account has been shut off for a "violation of TOS" when it's highly unlikely that any such violation occurred, and affected account is a one set up for a professional non-profit organization's headquarters.